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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Anne Fried

March 13, 2025

5  out of  5
rating by Mary Anne Fried
"Ashley at Scott McNab Agency was so efficient and timely in the process of setting us up with home auto and umbrella policies. She went over the quote line by line answering any questions we had. Rate was a little more than previous company we were with but included some good upgrades in coverage."
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Paul Parker (Parker)

February 13, 2025

5  out of  5
rating by Paul Parker (Parker)
"Melanie and MJ are always professional, patient, and helpful while assisting me with my insurance needs"
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Jennifer Johnson

February 7, 2025

5  out of  5
rating by Jennifer Johnson
"Melanie was a great help! She provided me with information about the policy that I thought would skyrocket my payments but turned out, it didn't! Thanks to Melanie for showing me different options!!!"
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Ashley Watkins

February 6, 2025

5  out of  5
rating by Ashley Watkins
"Tiffany and Scott were wonderful to work with and helped me get exactly what I needed!"
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Pam Havard

February 5, 2025

5  out of  5
rating by Pam Havard
"I wanted to share that Tiffany Adams assisted us with our homeowners & auto policies providing quotes to us today. She was quick, accurate, informative, and definitely had better prices than our current provider! We switched to State Farm. We are blessed to have worked with Tiffany as she went above and beyond to assist us while being a delightful person each step of the way. Thank you Tiffany! Pam & Joe Merka"
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Tiffany Wild

January 23, 2025

5  out of  5
rating by Tiffany Wild
"Wow! Ashley was fantastic helping me sort through my account today! Her customer service is amazing and she is so patient when I ask a million questions! Thank you so much Ashley!"
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T. Scott Villarreal-Dowlearn

December 29, 2024

5  out of  5
rating by T. Scott Villarreal-Dowlearn
"Had a smooth process purchasing life insurance through Ashley Castillo. She was very professional and thorough. I prefer going in to the office, so she greeted me right away and had everything ready to get started. We took our time figuring out the perfect plan to fit my budget. I recommend State Farm and especially working with Scott McNabb and Ashley Castillo."
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JPD

November 23, 2024

1  out of  5
rating by JPD
"I was a customer with this agency for years. I recently tried to replace one car with another I purchased and all hell broke loose. MJ continued to say “it’s the system “ and repeatedly said she’d call me back to pay the correct bill yet never did. I figured if it was this much trouble for them to just add and replace a vehicle then how much trouble would I have when I have a real problem. I’ve since received a $409 check and a $400 bill at the same time from State Farm. I’m really starting to enjoy my daily calls to State Farm on my lunch break for 2 weeks and this is still a mess. I became so angry over this that I’ve changed agencies. Upon getting to my new agency I was told they didn’t have my drivers safety certificate which I previously submitted to MJ. I don’t know what is happening at this office but my patience has worn thin"
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Diana K

November 12, 2024

5  out of  5
rating by Diana K
"Love working with MJ. She helped me resolve my auto insurance policy issue efficiently and is very professional. She is a pleasure to work with and I highly recommend her."
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Doug Geiger

October 16, 2024

5  out of  5
rating by Doug Geiger
"MJ is a rockstar! MJ called this morning and sent important information to me sooner than I asked for it (actually before I even knew it was available). MJ received this info from a business associate before I and realized its importance to myself( nothing negative, all positive). And- it was not an accident or loss- all fine there. Just looking out for my interests. She made it all happen in her professional timely manner and now all parties are covered moving forward. Thank You MJ!"
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Mindy Comstock

October 11, 2024

5  out of  5
rating by Mindy Comstock
"This is THE BEST insurance company. Attentive and knowledgeable. Tiffany is my go-to gal when I need help or have questions. If you need to insure anything (houses, cars, boats, trailers) this is the place!"
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yolanda solorio garza

September 23, 2024

5  out of  5
rating by yolanda solorio garza
"It was a pleasure having Ashley assist me. She treated me as if I was buying a big policy when I wasn't. She was informative and very professional. She gave me options no one had ever mentioned to me before. I was able to get more coverage for less money! Thank you, Ashley."
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Krystal White

September 19, 2024

5  out of  5
rating by Krystal White
"Ashley was so patient and helpful. It was my first time buying car insurance so I didn’t know what anything meant, but she walked me through all the different categories and helped me understand how the system works and what I need."
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Manuel Urquidi

September 16, 2024

5  out of  5
rating by Manuel Urquidi
"Excellent, Ashley at State Farm was attentive ,very thorough about explaining options, very well informed and on top of everything very nice."
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Cindy Detamore

September 11, 2024

5  out of  5
rating by Cindy Detamore
"Ashley Castillo was phenomenal to work with. I am 72 years old. NO ONE has ever taken the amount of time Ashley took to explain the quote and answer my questions!"
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Adam Castaneda

September 6, 2024

5  out of  5
rating by Adam Castaneda
"Tiffany (Office Manager) was extremely helpful in providing me with a personalized experience when shopping for renters insurance. She demonstrated a proactive approach in meeting my tight deadline, was pleasant and poised throughout our interactions , and above all else....she made the process EASY. 10/10 experience! Statefarm won my business."
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Grayson Crady

August 15, 2024

5  out of  5
rating by Grayson Crady
"Ashley Castillo was exceptional to work with. Well informed, professional, attentive to detail, patient & perhaps the fastest responding insurance professional I have had the pleasure of working with."
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Brooke Caravela

July 11, 2024

5  out of  5
rating by Brooke Caravela
"They’ve always been so friendly and super cooperative! A great group!"
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Yolanda Alleman

June 21, 2024

5  out of  5
rating by Yolanda Alleman
"Leslie did a great job helping me update my Homeowners Policy info. Her friendly attitude made what often times is stressful a lot easier for me; and by providing me with several options we were able to accomplish the task at hand with ease."
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Beth B

June 11, 2024

5  out of  5
rating by Beth B
"Excellent customer service… every time!"
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Will Wollin

June 3, 2024

5  out of  5
rating by Will Wollin
"Calm cool and collected"
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ELSA cuevas

May 31, 2024

5  out of  5
rating by ELSA cuevas
"Leslie was very helpful! So appreciative of all the help she was able to provide. Leslie was very easy to talk to and she actually returned my call !!!!"
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Muffy King

April 17, 2024

1  out of  5
rating by Muffy King
"We have had policies with State Farm for 25 years, those policies have been with Scott McNab's practice for the past 7 years. Each time we try to file a claim (three in total) with his office we are passed off to general 800 numbers and State Farm websites to submit claims. Office staff says they are not able to help because of policy and procedures and these claims are not within their jurisdiction of responsibilities. Most recently we have water damage that has occurred to our home leaving a large hole in our ceiling with water still dripping onto our wood floors. 12 hours later we are told they can't do anything, the person assigned to our claim in Virginia needs to reach out to us to get the proper assistance to come and assess the damage and look at repairs. So we are left with paying to find a contractor ourselves to mitigate further damage. Highly do not recommend this office or State Farm Services."
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Heather Samford

April 17, 2024

5  out of  5
rating by Heather Samford
"State Farm is saving me money on my insurance. Tiffany Adams has been a pleasure to work with, she is super responsive and helpful!"
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Veronica Solano

February 29, 2024

5  out of  5
rating by Veronica Solano
"Ashley was such a help. When I called to ask about my billing, she went above & beyond to get it resolved & in such a timely manner. She kept me updated throughout the process & made me feel at ease & that me being a client was important. Thank you Ashley again!"